In its constant search for improvements to the quality of its welcome, the Tourist Office has been working for several years to increase its accessibility to disabled visitors. In 2019, it was awarded Tourisme & Handicap accreditation for all 4 types of disability (visual, hearing, physical and mental). Access to tourist information for these visitors was made easier thanks to an access ramp, a lower reception desk, a magnetic loop and a dictaphone.
Hearing: Magnetic loop with T-position. “Les Baux-de-Provence” mobile app downloadable free of charge on Apple Store and Google Play for visitors to the village: audio description translated into sign language and provided as video and text.
Visual: Free “Les Baux-de-Provence” mobile app with relevant audio commentary and large print text. Two types of visitor brochure (in braille and large print) accompany the E-visit. Available in English and French. A sensory audioguided visit accompanied by two types of visitor brochure (in braille and large print) for people who do not have a smartphone. Vocal media available on request. Public toilets for the disabled in the car park and in the village (explanations in braille).
Mental: Customised welcome and description of the documentation for disabled visitors using pictograms.
Physical: Car park has 4 disabled parking spots. Disabled toilet in the car park at the entrance to the village. Access ramp at the tourist office. Automatic sliding door. Lowered reception desk.